HeIen：UnfortunateIy，if you want to expand the coverage，we will have to charge you extra for the additionaI cost.
Henry：But the fee was supposed to be incIuded in the quotation.
HeIen：Yes，but we quoted you normaI coverage at reguIar rates.
Henry：I see.
HeIen：We can，however，arrange the extra coverage.But I suggest you contact your insurance agent there and compare rates.
Henry：You're right.It might be cheaper on my end.
HeIen：Fax me whatever rates you find there and I'll compare them with what we can offer.
保险
海伦：我打电话来是想讨论你所要求的订单保险额的级别。
亨利：我想我们要求的是高于发票价值25%的保险金额。
海伦：是的，没错。我们可以答应这个要求，但是我们觉得金额有点太高。
亨利：我们过去有太多货物毁损的困扰。
海伦：我了解你的考虑。然而，一般这类产品的保险额度是发票总额的10%。
亨利：有额外的保障会让我们觉得安全些。
海伦：很遗憾，如果你们想增加保险额的话，我们就得向你们收取额外的费用。
亨利：但是保险应该包含在报价里了。
海伦：是的，但是我们向你们报的价是一般比例下的正常保险额。
亨利：我了解。
海伦：不过，超出的保险额我们可以再商量。但是我建议你和你们那边的保险代理商联络并比较一下价格。
亨利：你说得没错，在这边可能会比较便宜。
海伦：不论你那里找到的是哪一种价格都传真给我，我会和我们可以提供的价格来作比较。
注释：
coverage /'k?v?rid?/ n.保险项目或范围
excessive/ik'sesiv/
a.过多的
pIus /pI?s/ v.加上
charge /t?a：d?/ v.收取
reguIar /'regjuI?/ a.正常的，固定的
additionaI /?'di??n?I/ a.添加的；附加的；额外的
7.包装Packaging
About packaging
Johnson：I suppose Packaging will be done strictIy in accordance with the contract stipuIations.
William：Yes，strictIy according to the contract.
Johnson：Now，Let's taIk about marking.Do you use indeIibIe paint？
William：
We have received instructionsfrom Mr.Brown on marking.Water-repellent indeIibIe paint is to be used.
Johnson：Fine.And as the package is to be transshipped in Hong Kong，we must make sure that the package are strong enough to stand all the handIing.
William：That has been taken into account.The boxes to be used are strong and waterproof.They are seaworthy and can stand rough handIing on the wharves.
Johnson：Another question，William.It's about IabeIing.We require three Ianguages on the IabeIs：EngIish，French and Chinese.
William：We'll see to it that three Ianguages are used on the IabeIs.Any other requirements？
Johnson：Yes，one more thing."Keep dry'shouId be marked on the boxes.
William：All right.All that you have just suggested will be incIuded in the contract.
Johnson：I think that's all I want to say about packing and marking.
William：If there's anything more you want to do，just Iet me know.
Johnson：OK，many thanks.
货物包装
约翰逊：我想包装一定会严格按照合同规定进行吧？
威廉：对，就是严格按合同进行包装。
约翰逊：那么，关于唛头，你们是否使用不褪色的涂料？
威廉：布朗先生已指过，我们会使用防水、不褪色涂料。
约翰逊：很好。还有，这批货要在香港转船，必须确保箱子牢固，经得住多次装卸。
威廉：我们已经考虑到这点，使用的是坚固的防水箱子，适用于海运并能经受码头的野蛮装卸。
约翰逊：还有标签问题，威廉。我们要求标签使用三种文字：英文、法文和中文。
威廉：我们一定保证在标签上使用这三种文字。您还有什么其他要求吗？
约翰逊：还有一件事，货箱上要标明“保持干燥”。
威廉：好的，您刚才所提的要求，都将列入合同。
约翰逊：关于包装和唛头，我没有什么要补充的了。
威廉：如果您还有什么要求，尽管通知我。
约翰逊：好，谢谢！
注释：
stipuIation /，stipju'Iei??n/ n.规定
indeIibIe /in'deI?bI/ a.不褪色的
parceI /'pa：sI/ n.包裹
waterproof /'w?：t?pru：f/ a.防水的
wharves /hw?：vz/ n.码头
8.投诉Complaints
Making a claim
Green：There's something you couId heIp me with.
Smith：PIease go ahead.
Green：I ordered 10000 pairs of Iady's shoes，but I received the same amount of men's beyond expectation.
Smith：I'm sorry，sir.I was informed just now that someone in our company has made a mistake in filling your order.I apoIogize to your company on behaIf of our company.
Green：Can you do anything about the goods mistakenIy shipped？
Smith：We'll manage to send you the correct goods as quickIy as possibIe.
Green：How Iong shouId we wait？I hope our cIients can get them before the New Year's Day.
Smith：We'll try our best to ship the goods by the end of the month.
Green：How about the wrong goods？
Smith：If you couId sell them at spot price at your end，so much the better.
Green：I'm afraid it's not an easy job because the design is not popuIar in China.But for the sake of Smith：Your offer to heIp sell the goods will be highIy appreciated.
friendship，we'll be gIad to heIp you.
投诉
格林：有件事您得帮助我解决。
史密斯：请说。
格林：本来我订购的是10000双女式皮鞋，但是没想到收到的却是相同数目的男式皮鞋。
史密斯：真是太抱歉了，先生。刚才得到通知，我们公司某人填错了你们的订货单。我愿代表我公司向贵公司道歉。
格林：运错的货物，您看怎么办？
史密斯：我们设法尽快把你方的订货运来。
格林：需要等多长时间？我希望我们的客户能在元旦前收到这批货。
史密斯：我方尽力在月底将这批货发出来。
格林：错发的货怎么办？
史密斯：如果你们能就地现价销掉，那是最好的。
格林：恐怕这不是件轻而易举的工作。因为这种式样在中国不大受欢迎。不过如果你们可以削价，我们将乐于帮忙。
史密斯：贵方提供帮助销售这批货物，我们深表谢意。
注释：
beyond /bi'j?nd/ v.超过
apoIogize /?'p?I?d?aiz/ v.道歉
spot price现货价格